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Logistics & Transport

Keep freight and deliveries moving.

Logistics & Transport — Callex voice AI

Callex agents schedule deliveries, answer tracking questions, and coordinate drivers, handling the high-volume operational calls that keep your network on time.

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What Callex handles in logistics.

Scheduling

Book delivery windows with less manual work.

Customers and facilities call to schedule or change delivery windows; agents confirm slots, capture dock and contact details, and sync updates to your TMS.

  • Self-serve delivery windows
  • Dock & contact capture
  • Updates your TMS
Tracking

Answer “where’s my shipment?” quickly.

Agents give real-time location and ETA, explain exceptions, and send proactive updates, reducing the check-in calls that tie up your team.

  • Real-time location & ETA
  • Exception explanations
  • Proactive delay alerts
Dispatch

Coordinate carriers and drivers.

Agents confirm pickups, relay instructions, and handle check-calls with drivers, keeping dispatch moving without manual phone work.

  • Pickup confirmations
  • Driver check-calls
  • Instruction relay
24/7Dispatch coverage
LowerCheck-in calls to agents
Real-timeTracking & ETAs

Powered by the Callex platform.

Integrations & Actions

Connect telephony, CRM, and backend systems so agents take real action, not just talk.

Voice Agents

Natural agents that understand intent and resolve more routine calls.

Analytics & Insights

Measure conversations with outcomes, transcripts, and ROI reporting.

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Ready to put voice AI into production?

Talk to our team about your use case and see Callex running on your own calls.

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