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Retail & E-commerce

Absorb peak-season volume while limiting extra staffing.

Retail & E-commerce — Callex voice AI

Callex agents handle order status, returns, and product questions at high scale, helping teams make a meaningful difference in call coverage during Black Friday spikes while limiting seasonal hiring.

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What Callex handles in retail.

Order status

Answer “where’s my order?” quickly.

Agents pull live order and shipping status, handle address changes, and send tracking, resolving the single most common call in seconds.

  • Live order & shipping status
  • Address changes
  • Tracking by text
Returns & exchanges

Process returns without the friction.

Agents check eligibility, generate return labels, and start exchanges, keeping customers happy while protecting margin with policy-aware rules.

  • Eligibility checks
  • Return labels & exchanges
  • Policy-aware decisions
Product & store support

Help shoppers find what they need.

Agents answer product, stock, and store-hours questions grounded in your catalog, helping support calls move closer to purchase.

  • Product & stock questions
  • Store hours & locations
  • Grounded in your catalog
HigherAnswer coverage
ElasticPeak-season scaling
LowerCost per call

Powered by the Callex platform.

Integrations & Actions

Connect telephony, CRM, and backend systems so agents take real action, not just talk.

Voice Agents

Natural agents that understand intent and resolve more routine calls.

Analytics & Insights

Measure conversations with outcomes, transcripts, and ROI reporting.

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Ready to put voice AI into production?

Talk to our team about your use case and see Callex running on your own calls.

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